Transforming the LNER East Coast Mainline service

This project is the culmination of a two year design programme between DCA and LNER to transform travel for everyone along the east coast route. The aim was to increase comfort, provide better on-board service and introduce a travel experience that passengers will want to repeat.

Key differentiators are extra leg-room (7cms more personal space), increased overhead and under-seat luggage space to keep your valuables close by, a power socket for every seat throughout the train with electronic seat reservations to help you find your seat, plus improved WiFi.

DCA were instrumental in adapting the original Hitachi/DfT specification to give the LNER train interiors a unique visual identity. The process of selecting colours, materials and finishes (CMF) for the interiors focussed on changes that can be implemented without structural modifications or major interior re-configuration. This required close collaboration with nominated suppliers to generate ideas that look fresh and distinctive, tying in with the introduction of the LNER service. Bright vibrant reds with a gradated linear wave pattern provide a distinctive Standard Class theme. In 1st Class, a rich oxblood colour was selected to generate the right balance of luxury and practicality. The use of a traditional colour in a modern context imbues the interiors with a quality feel that evokes the best features of rail travel. The 1st Class CMF has a more subtle linear fabric pattern fitted to wider seats with recline function and height adjustable leather headrest pillows to enhance the comfort level and, create a more sophisticated look and feel.

On-board catering provides a 1st Class at-seat service from a dedicated kitchen. A bespoke shop/servery, for hot drinks and snacks situated midway through the train plus a trolley service cater for Standard Class. Both were designed and assessed by DCA to meet human factors requirements and the rigours of day to day service.

These trains replace 30-year-old rolling stock and are designed to provide a new benchmark in customer experience and relaxing intercity travel.